Quel numéro appeler en cas d'urgence médicale au Maroc ?

Le SAMU marocain est joignable au 150, disponible 24h/24. En parallèle, le 15 (urgences) et le 190 (police) peuvent orienter vers les secours. Dans les grandes villes, les CHU disposent de services d'urgence ouverts en permanence.

Quelle est la différence entre un CHU et une clinique privée au Maroc ?

Les CHU (Centres Hospitaliers Universitaires) sont publics et accessibles à moindre coût, mais les délais d'attente peuvent être longs. Les cliniques privées offrent une prise en charge plus rapide et des équipements modernes, mais facturent entre 1 000 et 5 000 DH par jour d'hospitalisation.

Mon assurance voyage couvre-t-elle le rapatriement sanitaire depuis le Maroc ?

La plupart des assurances voyage européennes incluent le rapatriement sanitaire si l'hospitalisation locale est jugée insuffisante par leur médecin conseil. Il faut contacter la centrale d'assistance dès l'hospitalisation, avant tout engagement de frais. Vérifiez que votre contrat couvre bien le Maroc et les séjours de longue durée.

Comment coordonner une évacuation sanitaire depuis l'Europe ?

Depuis l'Europe, contactez immédiatement la centrale d'assistance de votre assurance (numéro au dos de votre carte). Fournissez le diagnostic médical, l'hôpital au Maroc et les coordonnées du médecin traitant. La centrale organise le transport médicalisé (avion sanitaire ou vol commercial avec accompagnement médical) sous 24 à 72h selon l'urgence.

Quel est le rôle du consulat en cas de décès au Maroc ?

Le consulat établit l'acte de décès consulaire, aide à obtenir le permis d'inhumer ou de rapatriement du corps, et oriente la famille dans les démarches administratives. Le rapatriement d'un corps peut coûter entre 3 000 et 10 000 euros selon la destination en Europe. Certaines assurances obsèques ou rapatriement couvrent ces frais.

Quels sont les frais d'hospitalisation dans une clinique privée au Maroc ?

Les cliniques privées de Casablanca et Rabat facturent généralement entre 1 000 et 5 000 DH par jour selon le type de chambre et les soins. Une intervention chirurgicale peut coûter de 10 000 à 50 000 DH. Sans assurance, ces frais sont à régler directement, souvent avec une avance demandée à l'admission.

Peut-on être remboursé par la CNSS ou la CNAM marocaine en cas d'hospitalisation d'urgence ?

Les affiliés à la CNSS ou à la CNAM (AMO) peuvent être remboursés sur présentation des factures et dossier médical, mais les délais sont souvent de 1 à 3 mois. Le taux de remboursement varie de 70 à 90% selon les actes. Les MRE non affiliés ne bénéficient pas de ce remboursement et doivent s'appuyer sur leur assurance personnelle.

Medical Emergency in Morocco from Abroad: MRE Guide

Every year, thousands of MRE face a medical emergency involving a relative in Morocco. Distance complicates coordination, but clear procedures exist. The Moroccan SAMU (number 150) covers major cities and university hospitals offer 24/7 emergency services.

Costs & fees

University hospital emergency	150-300 MAD
Private clinic hospitalization	2000-8000 MAD/night
Air medical repatriation	15000-50000 EUR	Without insurance
Body repatriation to France	3000-8000 EUR
Apostilled power of attorney	100-300 EUR

Timeline

15-45 min

SAMU call and care

1-3 hours

Private clinic admission

2-24 hours

Repatriation insurance activation

5-15 days

Body repatriation

Call 150 (SAMU Morocco) from abroad

The Moroccan SAMU is reachable from abroad at +212 5 37 77 77 77 (Rabat). Provide the patient's exact address, their condition, and your callback number. For Casablanca, CHU Ibn Rochd is the reference (05 22 22 41 41).

💡 Tip — Prepare in advance a list of medications and medical history in a shared document.

Contact a private clinic if necessary

Private clinics often offer faster admission. In Casablanca: Clinique du Parc. In Rabat: Clinique Agdal. Hospitalization rates range from 2000 to 8000 MAD per night.

💡 Tip — Request a written quote before any planned procedure.

⚠️ Warning — Private clinics require a financial deposit before admission, between 5000 and 20000 MAD.

Activate medical repatriation insurance

If your MRE travel insurance includes medical repatriation, call their 24/7 emergency number immediately. Air ambulance costs 15000 to 50000 EUR without insurance.

⚠️ Warning — Medical repatriation does not cover undeclared pre-existing conditions.

Role of the consulate in case of death

The Moroccan consulate in France can help with civil registry procedures. Body repatriation to France costs between 3000 and 8000 EUR.

💡 Tip — Some MRE funeral insurance policies cover body repatriation.

Designate a local representative

Designate a local representative who can sign medical documents with a notarized power of attorney. If your relative contributes to Moroccan CNSS, they may be eligible for partial reimbursement.

💡 Tip — The power of attorney must be apostilled if established in France.

In depth

Managing a cross-border medical emergency reveals a reality often unknown: Morocco's public health system suffers from chronic understaffing (1.8 doctors per 1000 inhabitants per 2024 Ministry of Health data). Since 2023, Morocco launched AMO Tadamon extending health coverage to informal sector workers. For non-urgent situations, telemedicine via platforms like Dabadoc allows MRE to consult a Moroccan doctor for their relative remotely (150 to 500 MAD per consultation).

❌ Common mistakes to avoid

✕Waiting before calling SAMU thinking the situation will improve
✕Not having a notarized power of attorney for a relative in Morocco
✕Believing French carte vitale covers care in Morocco

🔗 Official links and resources

CHU Ibn Rochd Casablanca

Reference university hospital in Casablanca

Morocco Ministry of Health

Official information on the Moroccan health system

❓ Frequently asked questions

What number should I call in a medical emergency in Morocco?＋

The Moroccan SAMU emergency service is reachable at 150, available 24/7. The number 15 (emergencies) and 190 (police) can also direct you to help. In major cities, CHU university hospitals have permanent emergency departments.

What is the difference between a CHU and a private clinic in Morocco?＋

CHU (university hospitals) are public and affordable but waiting times can be long. Private clinics offer faster care and modern equipment but charge between 1,000 and 5,000 MAD per day of hospitalization.

Does my travel insurance cover medical repatriation from Morocco?＋

Most European travel insurance policies include medical repatriation if local hospitalization is deemed inadequate by their consulting doctor. You must contact the assistance center as soon as hospitalization occurs, before incurring any expenses. Check that your policy covers Morocco and long stays.

How do I coordinate a medical evacuation from Europe?＋

From Europe, immediately contact your insurance assistance center (number on the back of your card). Provide the medical diagnosis, the hospital in Morocco, and the treating doctor's contact details. The center organizes medical transport (air ambulance or commercial flight with medical escort) within 24 to 72 hours depending on urgency.

What is the consulate's role in case of death in Morocco?＋

The consulate issues the consular death certificate, helps obtain burial or body repatriation permits, and guides the family through administrative procedures. Repatriating a body can cost between 3,000 and 10,000 euros depending on the destination in Europe. Some funeral or repatriation insurance policies cover these costs.

What are the hospitalization costs in a Moroccan private clinic?＋

Private clinics in Casablanca and Rabat generally charge between 1,000 and 5,000 MAD per day depending on room type and care. A surgical procedure can cost from 10,000 to 50,000 MAD. Without insurance, these fees must be paid directly, often with an advance payment required at admission.

Can I be reimbursed by Moroccan CNSS or CNAM for emergency hospitalization?＋

CNSS or CNAM (AMO) members can be reimbursed upon submission of invoices and medical records, but processing times are often 1 to 3 months. Reimbursement rates range from 70 to 90% depending on the procedure. MREs not affiliated with these schemes cannot benefit from reimbursement and must rely on their personal insurance.

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Medical Evacuation and Emergencies in Morocco: What to Do from Abroad